words, a warm smile, eye contact or a hearty handshake can help dissolve hidden tension and anxiety. “Glad to see you!” “How are you?” “Thanks for taking the time to come” Think ahead about how you might welcome each one. Reflecting openness within the small group. This is the opposite of being defensive. It’s hard not to react negatively to criticism. It’s especially tricky when the criticism is unwarranted, unrealistic or uninvited. Within limits, however, it is good to absorb such feedback in